DealSpeak AI

Built For Dealership BDCs

BDC Training That Compounds Every Day

AI-powered phone-call practice for your Business Development Center. Internet leads, inbound phone-ups, no-shows, conquest outreach — every call type, with scored feedback. $30 per user/month.

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THE PROBLEM

Why Most BDC Training Programs Plateau

A BDC rep makes 60–100 calls a day. The skill curve is almost entirely a function of repetition with feedback. Most BDCs do not have a system for either.

No Pre-Live Practice

New hires learn on real leads. The first 100 calls are where every mistake happens — and you cannot get those leads back.

Manager Cannot Review Every Call

8 reps × 80 calls a day = 640 calls. A BDC manager listens to maybe 20 a week. Most coaching is anecdotal.

Scripts Drift

The script that worked six months ago no longer matches what reps actually say on calls. Audit drift is invisible without recordings.

High Turnover, Lost Investment

BDC turnover runs 40–80% annually. Every dollar of training spent on a rep who leaves at month four is mostly wasted.

CURRICULUM

Every Call Type a BDC Rep Actually Makes

The conversations on a BDC desk every day — practiced before they happen on a real customer.

📧Hard

Internet Lead First Call

Convert a form submission to an appointment in under 8 minutes.

📞Medium

Inbound Phone Up

Customer calls cold off the website. Earn the appointment without giving everything away.

💰Hard

"Just Send Me the Price"

The most common phone objection. Practice the pivot.

🚪Hard

No-Show Follow-Up

Customer missed the appointment. Rescue the deal.

✅Easy

Confirmation Call

The day-of-appointment call that doubles show rate.

🔥Hard

Angry Caller Recovery

Bad past experience. De-escalate, then re-engage.

🎯Hard

Outbound Conquest

Cold-call a prospect on competitor inventory. Earn the visit.

💎Medium

Equity Mining Call

Service customer in a positive-equity position. Tee up the sales handoff.

🔁Medium

Lease Maturity Outreach

60 days before maturity. Lock in the next deal.

HOW IT WORKS

A BDC Rep Can Start in Under 5 Minutes

Pick a Call Type

Internet lead, inbound, no-show, conquest — choose what to practice.

Have a Live Conversation

Real-time voice call with an AI customer that responds to what the rep says.

Get Scored Feedback

Tone, qualifying, value bridge, appointment ask, objection handling.

Manager Reviews

Dashboard surfaces who needs help on what. Coach the data, not opinions.

COMPARISON

DealSpeak vs Traditional BDC Training

Capability	DealSpeak AI	Workshop / Contracted Programs
Cost per BDC rep per year	$360	$1,500–$3,500 + workshop fees
Practice calls per week	20+	0 (workshop only)
Coaches manager + reps	Yes	Usually rep-focused
Per-rep performance dashboard	Built in	None or manual
Time to first solo call	14 days	30+ days

$30 Per Rep Per Month

$30/user/month

Covers BDC reps, BDC managers, and ride-along access for floor managers.

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QUESTIONS

Frequently Asked

What is BDC training?

BDC training is structured skill development for dealership Business Development Center representatives — the team that handles internet leads, inbound phone calls, and outbound follow-up. The core skills are phone presence, CRM discipline, qualifying without interrogating, building urgency, asking for the appointment, and handling objections.

What does a BDC representative need to know?

Day-one skills: pickup framework, qualifying questions, value bridge before price, appointment ask, objection rebuttals. Within 30 days: confirmation calls, no-show follow-up, after-hours response, conquest outreach. Within 90 days: equity mining, lease maturity outreach, special-case escalations.

How do you train a new BDC rep from day one?

A 30/60/90 framework works best. Days 1–5: shadow, learn the CRM, run scripted practice calls. Week 2: first live calls with supervision. Weeks 3–4: solo calls with daily review. Months 2–3: specialization and expansion of difficulty. Daily voice practice with AI compresses every phase.

What is the difference between BDC training and sales training?

BDC training focuses on phone skills and CRM workflow — high volume, short interactions, conversion measured in appointment-set rate. Sales training focuses on in-person presentation, deal structuring, and negotiation. The skills overlap but the practice volume and feedback patterns differ.

What is a good BDC appointment-set rate?

Industry benchmark is 8–15% on internet leads, 25–40% on inbound calls, and 5–8% on outbound prospecting. Top BDCs hit 18%+ on internet leads and 50%+ on inbound. The gap between average and top is almost entirely training and rep retention.

How long does BDC training take?

A new BDC rep should be set-up making solo calls in 14 days and at full target output by day 60. Most stores stretch this to 90+ days because new hires sit idle waiting for manager attention. Daily AI practice fills that gap.

How much does BDC training cost?

Contracted BDC training programs run $5,000–$25,000 per year per BDC. DealSpeak is $30 per user per month — for an 8-person BDC, $2,880 a year for daily voice practice plus the rest of the dealership.

Can DealSpeak handle BDC manager training too?

Yes. BDC managers practice coaching conversations, call-review sit-downs, calibration sessions, and the hire-and-fire conversations they actually have to run. Same platform, $0 extra.

Give Your BDC
Reps That Convert.

Stop hoping the next workshop sticks. Start daily practice that compounds.

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