Press play to hear a 90-second sample call — then see exactly how DealSpeak scores it.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
Every practice call is scored against a 30-point rubric tailored to the role.
Surfaces on the phone (BDC) and on the lot. The customer wants to skip the process and get a number to comparison-shop.
The customer wants to avoid the dealer dance. They're either price-shopping multiple stores or want to feel in control. Quoting the best price over the phone almost always loses the deal — they take it to another dealer who beats it.
“I totally understand wanting a straight answer — let me ask: are you looking at this specific vehicle, or comparing a few different ones? Either way, the best way I can give you a real number is to know what you're trading and how you're financing. Want to come in for 15 minutes and I'll have a real number for you?”
Pivots from price-quote to appointment-set. The honest reason is that the real number depends on trade and financing — that's genuine. The phrasing positions the appointment as a service to the customer, not a sales tactic.
Reading a rebuttal is not the same as delivering it under pressure. Try it against a live AI customer right now — no signup required.