Last Updated: July 13, 2026
These Terms of Service ("Terms") govern your access to and use of the dealspeak.ai websites, applications, and services (collectively, the "Service"), operated by Heap Labs LLC, doing business as DealSpeak ("DealSpeak," "we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Service.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT PROVISIONS, INCLUDING A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, DISCLAIMERS OF WARRANTIES, AND LIMITATIONS OF LIABILITY (SECTIONS 12, 13, AND 16).
By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity (for example, a dealership or employer), you represent that you have authority to bind that entity, and "you" refers to that entity.
You must be at least 18 years old and have the legal capacity to enter into these Terms. The Service is intended for business and professional use and is not directed to children.
DealSpeak is an AI-powered platform that provides simulated, voice-based sales-training roleplay, coaching, scoring, analytics, and certification. In a practice session, you speak with an AI-generated customer; you are not speaking with a real prospect or third party. The Service is a training and practice tool.
The Service is under active development. We may add, modify, suspend, or discontinue any feature, and may offer beta, preview, or experimental features that are provided "as is" and may be changed or withdrawn at any time, with or without notice.
To use most features you must register for an account. You agree to:
You are responsible for safeguarding your account. We are not liable for any loss or damage arising from your failure to maintain the security of your credentials.
The Service requires access to your microphone to run voice sessions. By using voice features, you consent to our capture, streaming, and processing of your microphone audio and the generation and storage of transcripts and related analytics, as described in our Privacy Policy. You are responsible for informing any other person whose voice may be captured by your microphone during a session.
The Service may allow you to upload or submit scripts, transcripts, or audio recordings — including material derived from real conversations — to create or customize training scenarios. You represent and warrant that, before submitting any such material, you have obtained all rights, permissions, and consents required by applicable law, including any call-recording, wiretapping, eavesdropping, and one- or two-party consent laws. You are solely responsible for your compliance with those laws, and you will not upload recordings or transcripts of any person without the legally required consent. You agree to indemnify us for any claim arising from content you submit in violation of this Section (see Section 14).
The Service is offered on a subscription basis. Current plans, prices, seat-based pricing, billing cycles (monthly or annual), and usage limits are described on our pricing page, which is incorporated into these Terms. Team plans are billed per user (seat), and adding seats increases your fees accordingly. We may offer limited free or promotional usage, which we may modify or discontinue at any time.
We may offer a free trial (currently 15 days). A valid payment method may be required to start a trial. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and your payment method will be charged at the then-current rate. We may change or discontinue trial offers at any time. Only one trial is available per customer unless we state otherwise.
Payments are processed by our third-party payment processor, Stripe. By providing a payment method, you authorize us and Stripe to charge that method for all applicable fees, including recurring subscription fees, seat changes, and applicable taxes. You are responsible for maintaining valid, current payment information. Fees are stated exclusive of taxes, and you are responsible for any sales, use, VAT, or similar taxes.
Subscriptions automatically renew at the end of each billing cycle (monthly or annually) at the then-current rate until cancelled. You authorize us to charge your payment method for each renewal term unless you cancel beforehand. You may cancel at any time through your account settings or by contacting support@dealspeak.ai; cancellation takes effect at the end of your current billing period, and you will retain access until then. Except as required by law or as provided in Section 5.6, cancellation does not entitle you to a refund for the current period.
We may change our fees. We will provide advance notice of price changes, and changes will apply to billing cycles that begin after the notice period. Your continued use after a price change takes effect constitutes acceptance of the new fees.
We offer a 30-day money-back guarantee on your initial paid subscription. If you are not satisfied within 30 days of your first paid charge, you may request a full refund of that charge by contacting support@dealspeak.ai.
After the 30-day period, all fees are non-refundable except where required by applicable law. We do not provide refunds for partial periods or unused portions. Nothing in this Section limits any non-waivable statutory refund or cancellation rights you may have as a consumer.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We may investigate and take appropriate action, including suspending or terminating accounts, for any suspected violation.
You retain ownership of the content you create, upload, or submit through the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, process, and display your User Content, and to create derivative outputs (such as transcripts, scores, and coaching), solely to operate, provide, secure, and improve the Service. You represent and warrant that you own or have the necessary rights to your User Content, that it does not violate any third-party rights or law, and that you have obtained all required consents.
As between you and us, you may use the AI-generated outputs of your sessions (such as transcripts, scorecards, and coaching) for your internal training purposes. Given the nature of AI, outputs may not be unique, and similar outputs may be generated for other users.
If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without any obligation or compensation to you.
We may remove, disable, or refuse User Content that we believe, in our sole discretion, violates these Terms or is otherwise objectionable or unlawful.
If you access the Service through an organization (for example, an employer or dealership that purchased seats), the organization's administrators may manage your account, assign or remove seats, set roles, and access your account and practice-session data (including transcripts, scores, and certification results) for training, coaching, and performance-management purposes. The organization is responsible for its use of the Service, for its users, and for providing any notices required by law to its users. If you are an administrator, you represent that you are authorized to manage the accounts and data of your organization's users and to bind your organization to these Terms.
The Service, including its content, features, functionality, design, models, and software, is owned by Heap Labs LLC and its licensors and is protected by copyright, trademark, patent, trade-secret, and other intellectual-property laws. "DealSpeak," "Heap Labs," and related logos and marks are our trademarks; you may not use them without our prior written permission.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal training purposes. We reserve all rights not expressly granted.
The Service relies on and may integrate with third-party services (for example, voice infrastructure, AI providers, payment processing, and authentication). We are not responsible for the availability, content, or practices of third-party services, and your use of them may be subject to their own terms and policies.
You are solely responsible for ensuring that your sales, marketing, and communications practices comply with all laws and regulations applicable to your business, including without limitation telemarketing, call-recording, do-not-call, consumer-protection, advertising, lending, and dealer or industry-specific regulations. The Service is a training tool and does not ensure, and is not a substitute for, your own legal and regulatory compliance.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
The Service uses artificial intelligence and machine learning. AI-generated content, simulated customers, scores, coaching, and certifications may be inaccurate, incomplete, outdated, or unsuitable for your situation, and may not reflect real-world outcomes. The Service is intended for training and practice only and does not constitute professional, legal, financial, employment, or sales-compliance advice. You are responsible for independently evaluating and verifying any output before relying on it. We do not guarantee any particular result, performance improvement, sales outcome, or certification value.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HEAP LABS LLC OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law. The limitations in this Section apply even if a remedy fails of its essential purpose.
You agree to defend, indemnify, and hold harmless Heap Labs LLC and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your User Content or any recordings, transcripts, or content you submit; (d) your violation of any law or the rights of any third party, including privacy, publicity, call-recording, or intellectual-property rights; or (e) your sales, marketing, or business activities.
You may stop using the Service and cancel your subscription at any time through your account settings or by contacting us.
We may suspend or terminate your access to the Service at any time, with or without notice, including for breach of these Terms, suspected fraud or abuse, non-payment, or to comply with law or protect the Service or others.
Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination will survive, including ownership, license grants to us, disclaimers, limitations of liability, indemnification, and dispute-resolution provisions.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-law rules, and, where applicable, the Federal Arbitration Act.
Except as provided below, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules. Arbitration will take place in Washington, Pennsylvania, or another location we mutually agree to (or by videoconference), and judgment on the award may be entered in any court of competent jurisdiction.
You and we agree that disputes will be resolved only on an individual basis, and not in a class, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
Either party may bring an individual claim in small-claims court, and we may seek injunctive or equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information. If the class-action waiver is found unenforceable, the arbitration agreement will be void as to that dispute.
We may modify these Terms from time to time. We will post the updated Terms on this page and update the "Last Updated" date, and for material changes we may provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.
Entire Agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Heap Labs LLC regarding the Service and supersede all prior agreements on the subject.
Severability. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full effect.
Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Force Majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, outages, or third-party service failures.
Notices. We may provide notices to you by email or through the Service. You may contact us at the address below.
If you have questions about these Terms, please contact us:
Heap Labs LLC (DealSpeak)
Email: support@dealspeak.ai
Address: 95 W BEAU ST STE 600, Washington, PA 15301, USA