Press play to hear a 90-second sample call — then see exactly how DealSpeak scores it.
The conversation started with a greeting, but it was brief and lacked a proper introduction or engaging opening.
Asked about the customer's needs but could have dug deeper to understand pain points and preferences.
Effectively closed by providing a solution and next steps, but could have confirmed details more explicitly.
Every practice call is scored against a 30-point rubric tailored to the role.
Surfaces during the trade reveal. The customer has researched (KBB, Edmunds, instant offers) and the dealer appraisal is lower than expected.
Sometimes literal (they have a competing offer), often anchored to optimistic online estimators. The customer is bridging the gap between their emotional valuation and the wholesale reality. Almost never a deal-killer if handled correctly.
“I hear you — and honestly, those online estimators almost always come in high. They're built on retail asking prices, not wholesale. Where did the number come from for you? [Listen.] Got it. Here's what we're looking at when we appraise: [walk through condition, market, wholesale dynamics]. We want to be fair — let's talk about where the gap is.”
Acknowledges the online estimator phenomenon (validates the customer's research), then educates on retail-vs-wholesale (the actual gap), then opens a numbers conversation. Avoid being defensive about the appraisal.
Reading a rebuttal is not the same as delivering it under pressure. Try it against a live AI customer right now — no signup required.